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FAQ

  • How will I get confirmation that my Order is placed successfully?
    After placing your order, a confirmation email will be sent to you with all the details of your transaction. This email confirms that we've received your order. Would you like to add this information to your FAQ page
  • I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible.
    Yes, at Divine Art Creation, we are happy to accommodate gift purchases on behalf of someone else. If you would like to purchase a product as a gift for someone, simply go through our regular purchasing process and provide the recipient's shipping address during checkout. Additionally, if you would like to include a personalized note or gift message, please reach out to our customer service team, and we will be more than happy to assist you. We understand the importance of gift-giving, and we strive to make the experience special and convenient for both you and the recipient. Thank you for choosing Divine Art Creation for your gifting needs.
  • How will I Receive My Order?
    We offer delivery services across India. Once your order is confirmed, our team will process it for shipping. You will receive updates on the status of your delivery via email or SMS, and our courier partner will deliver the package to your provided address.
  • Order Cancellation
    To cancel an order, please contact our customer support team as soon as possible. If the order has not been processed for shipping, we will assist you in canceling it. However, once the order is shipped, cancellation may not be possible.
  • Do you accept bulk order?
    Yes, we do accept bulk order. Contact us on sales@divineartcreation.com
  • Is it safe to shop online if I make payment using net banking, Debit card, or Credit Card?
    We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions. Please Note: Divine Art Creation Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website.
  • Are there any hidden charges?
    There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.
  • Are there any Cash Collection Charges?
    Only for COD orders, you will be levied Cash Collection Charges of Rs.50 per product. For example, if your order includes three products, you will be levied Cash Collection Charges of Rs.150.
  • What is the delivery time period?
    The tentative delivery period is 4-5 working days or based on customer location. However, the actual delivery time may vary due to unexpected circumstances.
  • Do you apply any shipping charges?
    We provide free shipping on all orders. If you choose COD payment method, there are nominal cash collection chargers i.e. Rs. 50 for every product. For example, if your order includes three products, you will be levied a COD charge of Rs.150
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